You can read our full studio policies and procedures here.
Here are some commonly asked questions about our policies:
I need to miss a class. What’s the make-up policy?
You must provide at least 24 hours notice if you are going to miss a class in order to qualify for a make-up; that gives us time to offer your place to someone else as a drop-in. For students eligible for open studio, make-ups are credited as open studio punchcards that are good through the following session. No more than 2 make-ups will be assigned per class per 8-week session. (shorter sessions will permit only 1 make-up). Students who are ineligible for open studio will receive account credit equal to the value of on open studio punch.
To obtain a make-up credit, enter your upcoming absence on the Manage Absences page. It may take us a week or more to process the absence and assign the credit, but you may email us if you want it sooner.
I’ve seen dogs at the studio. what’s your dog policy?
We are a dog-friendly studio, but we do have a few rules regarding our canine friends.